The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
If you see something that you would like with a different stone on a different chain I can do a custom order! as long as I have the materials. Send me a personal message so I can make sure I have the items in.
Note: All Gemstones differ slightly in color and in size, makes no two stones exactly alike.
I carry a wide variety of materials so check each individual listing for the type of material and chain used. If you have any further questions please send me a message and I will go into further detail on what metals are in the jewelry and chain. I have both plated chains and filled chains.
All MATERIALS I CARRY ARE LEAD AND NICKEL FREE
I take metal allergies seriously, so I am as transparent about the materials I use on each listing as I can be.
I work with so many different materials because I can't stick to just one!
Due to having such tiny dainty chains, the necklaces can break if handled too harshly. If your necklace breaks due to this I do not accept returns or exchanges. I will fix your necklace if you pay for the shipping costs to and from as well as a $4.00 fixing fee. If this happens please let me know and we can arrange shipment back to me to fix.
-Most items in my shop are already pre-made so I will get Items shipped out within 24 hours of delivery (that does not include weekends and holidays).
-The postal delays, failures, thefts, losses, or customs problems are uncontrollable by the seller, they are not the responsibility of the seller, thanks for your understanding.
- If something is damaged during transit, please contact me within 24 hours of delivery and include a photo of the problem item. Or if there has been a mistake on my part, please contact me as well, I will be more than happy to issue a resend, or refund.
Sweetellabella does not hold any responsibility for the following situation to the products:
- The color difference- I take pictures in natural light and try to get the best representation of the color. Sometimes color can be slightly different in real life versus a photograph.
-Size problem because the customer did not read the description carefully before ordering. (please pay attention while you are purchasing)
-Metal allergies- I work with a wide range of materials and have material descriptions with every listing.
- No returns If it has been longer than 30 days after delivery of the item.
-Item breaks due to wear or harsh treatment. No matter how well jewelry is made it can break if it is pulled hard enough.
I do not accept returns on earrings unless they arrive damaged. If they do arrive damaged please contact me within 24 hours of delivery with a picture of the damage.
Since Earrings go into the earlobe and can possibly come in contact with blood, I can't resell them for health reasons.
Thank you for understanding!
My jewelry is for adults only due to having small parts. Jewelry should never be worn by small children!!!